The Idea Exchange offers customer satisfaction surveys, ISO surveys, and market research.

ISO 9001:2000 Surveys

  ISO 9001:2000 is now a live standard.
  The Idea Exchange’s methodology for Customer Satisfaction Measurement meets the requirements of the current ISO 9001:2000 standard.
  Organizations seeking assessment of their quality management system for the first time can be assessed to ISO 9001:2000 with immediate effect and would be well advised to follow that course of action.
  For organizations that have not previously measured customer satisfaction, developing that capability will be one of the more challenging requirements of the new standard.
Baskar Kotte, President of Quality Systems Enhancement, who was on the committee that wrote the new ISO 9001:2000 family of standards, endorses our Customer Satisfaction Measurement for ISO 9001:2000.
Baskar Kotte Letter
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  For additional help or information about customer surveys that meet the requirements of ISO 9001:2000 please contact David Ehlert at: or call: